GOdonate Gift Basket
Things to know:
GOdonate allows users to put up to six donations in their basket and checkout just once. This feature is known as the GOdonate gift basket.
This feature creates just one GOdonate Transaction for up to six gifts.
This guide will show how to manage the feature and how to process gifts made with the gift basket.
GOdonate Gift Basket user experience
Step through the GOdonate user’s experience.
Adding gifts to the basket
First, the user will start a donation like usual. At the point where the user would normally fill in their donor information and check out, they will see the donation in their ‘basket’.
They will also see options to add another gift at the top and bottom of the screen.
Clicking Add another gift will take the user to the Fund Catalog. The user can add up to six gifts to their basket. Once a user has six gifts in their basket, these buttons will be disabled.
Users can also add another gift by navigating to the fund catalog, home page, or by searching for funds by Interest.
At any point in their navigation throughout the site, they can click the basket icon in the top right corner to view gifts in their basket.
As long as the user remains active on the site, their gifts will be saved to their basket. Logging out or closing the session will clear all gifts from the basket.
An empty gift basket will look like this:
With multiple gifts in the basket, the Total line will be the sum of all gifts.
When the user is ready to check out, they will check out as usual. See the GOdonate User Experience knowledge article for more information.
If the user only wants to make one donation, it will still be put in the basket, and they will check out as they normally would.
GOdonate Transaction
The GOdonate Transaction will be created in akoyaGO CRM as soon as the user puts a gift in their basket.
Regardless of how many gifts the user checks out with, only one GOdonate Transaction will be created. The gifts and gift payments will be housed under the single GOdonate Transaction.
Let’s say, for example, a user checks out with four gifts in their basket and opts to add 2% to help cover Stripe fees. A GOdonate Transaction will be created and, after it has been processed completely (including creation of a new donor, if needed), will contain the four gifts and four gift payment records.
The Total Amount will reflect the Total line in the gift basket. It will be the sum of all gifts in the basket plus donor covered additional fees (if applicable).
The Fee Amount will be the Stripe fee for the transaction.
The Additional Donation for Fees (if applicable) will be the sum of the donor covered fee for each gift.
The gift payments can be found on a subgrid on the Transaction Details tab.
If we navigate to the Fund Details tab, we will see each gift attributed to its fund.
For more information on processing GOdonate Transactions, see the Processing GOdonate Transactions knowledge article on GOsupport.
What happens when the donor opts to cover the fee?
If the GOdonate user checks the box that they would like to add a percentage to their donate to ease the burden of the Stripe fee, the fee percentage will be applied to each gift individually. In the above example, the user’s original gift amounts were $250, $300, $500, and $350. The 2% additional donation was applied to each gift.
You will notice that the total of the donor covered fees is reflected in the Additional Donation for Fees field on the GOdonate Transaction.
For more information on donor covered fee, see the Donor Covers the Fee knowledge article on GOsupport.
Gift Confirmation Email
If a GOdonate user made a multi-gift transaction, those gifts will be reflected in the confirmation email that the user received. They will be listed as such: