Revised 06/26/2026
Overview
Due to a Microsoft change, links added using the old method may no longer be clickable in akoyaGO email templates. To ensure your emails continue working as expected, akoyaGO now uses a simple text format to create clickable links and button‑style actions.
Important: Links added using this new format will automatically become clickable when the email is sent. No technical knowledge is required—just follow the format shown below.
When Should I Use This?
Use this format whenever you need to include a link in an akoyaGO email template, such as: Complete Your Application, View Grant Agreement, Log In to the Donor Portal, View Documents or Forms
The Required Link Format
To create a clickable link, type it in this format:
[Link text](https://your-link-here.com)
Text inside the brackets is what the recipient clicks. The web address in parentheses is where the link goes.
Example:
[Visit akoyaGO](https://akoyago.com)
Using Dynamic URLs (Merge Fields)
You can use dynamic URLs (merge fields) to create personalized, record-specific links in your email templates. This allows each recipient to receive a unique link based on their record (for example, an application link or portal link).
How to Add a Dynamic URL
Insert the appropriate merge field into your email template (for example: Application Link, Portal URL, or a custom URL field). Wrap the merge field inside the required link format. Save the template and send a test email
Dynamic URL Format
[Link text]({!TableLogicalName:ColumnLogicalName;})
Examples
Applicant Portal Link:
[Application Portal}(https://goapply2.akoyago.com/Empowered)
Donor Portal Link:
[Log In to Your Portal](https://gofund.akoyago.com/akoyaGOdemo)
Record-Specific URL/Link:
[Approve GOapply User]({!akoya_akoyaapplycontact:akoya_SubmitterURL;})
Note: The exact merge field name will depend on how your system is configured. Always select the field from the email template editor to ensure accuracy.
Optional: Add a Tooltip (Hover Text)
You can optionally add a short message that appears when someone hovers over the link (in some email clients):
[Visit our website](https://akoyago.com "akoyaGO website")
Note: Not all email apps display tooltips. Do not rely on tooltips for important instructions. Always include critical information directly in the email text.
Make a Link Look Like a Button
You can make important links stand out by styling them like buttons using the email editor’s formatting tools.
Select the link text in the editor. Apply formatting such as: Bold text, Text color, Background color (if available). Save the template and send a test email
Note: Styling does not affect how the link works. akoyaGO will still recognize and convert the link correctly.