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Revised 08/21/2026

 

 

Prerequisites

 
Change Requests can be enabled for the GOfund User Profile or GOapply Organization Profile. This is an opt-in feature for both GOfund and GOapply. Change Requests are used to require approval by an akoyaGO user before any data changes made by an external GOfund or GOapply user are applied to the Constituent or Contact records in akoyaGO.

  Enable Change Requests - GOapply Organization Profile

To enable Change Requests for the GOapply Organization Profile, you will switch the Enable Organization Profile Change Requests field to YES. This field is found on the Organization Profile tab of a GOapply Settings record. For more information on enabling/setting up Change Requests for the GOapply Organization Profile, see the settings section of the GOapply Administrator Guide.

  Enable Change Requests - GOfund User Profile

To enable Change Requests for the GOfund User Profile, you will switch the Enable User Profile Change Requests field to YES. This field is found on the Profile tab of the GOfund Settings record. For more information on enabling/setting up Change Requests for the GOfund User Profile, see the Settings > Profile section of the GOfund Administrator Guide.

  Email Templates

If you choose to enable Change Requests, the GOapply or GOfund User will receive an email when the change is requested and when the change request has been approved.

These emails are driven by the following Email Templates.

GOapply Change Request Email Templates
GOapply - Organization Profile Change Requested Notification
GOapply - Organization Profile Change Request Completed Notification

 

GOfund Change Request Email Templates
GOfund User Change Requested Notification
GOfund User Change Request Completed Notification

  Change Request Records

Change Requests are found in the Tools area of akoyaGO. If your organization is utilizing Change Requests, it is important that you are monitoring the Active Change Requests System View and processing the Change Requests from your GOapply and/or GOfund Users. Active Change Requests refer to all changes that have not yet been approved or rejected by an akoyaGO user. Once you have processed the change Request, it will become Inactive.

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Within a Change Request record, you will find the following fields:

 

Name: The name of the GOapply or GOfund user that submitted the change request. If they updated their name in the change request, you will see that reflected here.

Created On: The date and time that the user submitted the change request.

Status: Status will be Active until the change request has been approved or rejected. Regardless of whether it is approved or rejected, it will become inactive afterwards. 

Status Reason: After submission and before approval/rejection, the status reason will be Submitted. After approval/rejection, the Status Reason will update accordingly. 

Form Type: what type of form the external user is requesting to update; this will be set to GOfund Contact update or GOapply Organization Profile Update

Regarding: This is a lookup to the user’s Contact or Constituent record (aka the record they are requesting to update). You can open the related record to review current data before approving or denying the Change Request.

Change Request Description: This section displays the updates proposed by the user. For each field, you can view both the current value in akoyaGO and the proposed update. In the example above, a GOfund User is requesting an update to Address Line 1 and the removal of their Mobile Phone Number. Any blank values, whether the user is requesting that a value be cleared or no existing value is present in akoyaGO, are displayed as [].

Note: This is an area where users can expand on their need to make changes to their profile. This field will clear on the user profile after their changes are approved or rejected.

  Approve/Reject Change Requests

Change Requests cannot be approved or rejected in bulk. They must be reviewed and approved/rejected individually. Once a change request is approved, the user’s contact record (GOfund User) or constituent record (GOapply Organization User) will be immediately and automatically updated with the new values.

Approve a Change Request

Once you have reviewed the Change Request Description and want to approve the request, click Approve in the command bar.

 

The change request will be deactivated and related Contact or Constituent will be updated.

Reject a Change Request

Once you have reviewed the Change Request Description and want to reject the request, click Reject in the command bar.

 

The change request will be deactivated and related Contact or Constituent will not be updated.

 

Important: If a user submits a change request that includes multiple field updates and you do not want to approve all of the requested changes, the recommended approach is to reject the change request and manually update the record with only the changes you wish to accept. Change requests cannot be partially approved. When a change request is approved, all requested updates are applied to the record. 

 

  After Approval/Rejection

After a change request is approved or rejected, the Status Reason field will change to Approved or Rejected, and the record will be deactivated. 

If the change request is approved, the user who requested the change will receive an email notifying them of the decision. The Email Templates listed in this Knowledge Article will drive this automatic notification.
If the change request is rejected, the user will not be notified automatically by akoyaGO. We recommend that you personally reach out to the user to alert them of this decision.

 

Keywords: GOfund, GOfund User Profile, GOfund change requests, GOapply Organization Profile, Org Profile, Profile Change Requests