akoyaGO Technical Requirements
akoyaGO is a managed solution for Microsoft Dynamics 365 online. For the most up-to-date information on Dynamics 365 on requirements refer to the following website:
https://learn.microsoft.com/en-us/power-apps/limits-and-config
Web Browser Requirements
akoyaGO is a web application and can be accessed using the most recent version of most common web browsers, including:
- Google Chrome (Latest three major releases)
- Microsoft Edge (Latest three major releases)
- Mozilla Firefox (Latest three major releases)
- Apple Safari (13 and later)
Your operating system may impact support for certain browsers. For more details, visit the link in the “Overview” section.
SharePoint Integration Requirements
The recommended best practice for document storage in akoyaGO is SharePoint integration. SharePoint Online is the only supported version for SharePoint integration.
Microsoft Office Requirements
akoyaGO integrates with Microsoft Office (Outlook, Word, and Excel) for various functions.
The recommended full Office integration capacity version is Office 365 (Enterprise E3 or later). Office 365 is the only supported version for Microsoft Office integration. Certain versions of Outlook are not supported by the Dynamics 365 App for Outlook. Please review the section titled Dynamics 365 App for Outlook Requirements.
Email Integration Requirements
Exchange Online is the only supported version of Microsoft Exchange for email/appointment and task synchronization with akoyaGO for email integration.
While Gmail and Yahoo! Mail are listed as supported for email synchronization by Microsoft, they do not support synchronization of contacts/tasks/appointments. Due to customer experience issues, akoyaGO does not support these configurations.
Requirements for Tracking Email to akoyaGO
While the email systems listed above are supported for email synchronization, certain systems/versions have limitations in functionality. Below is a summary:
Microsoft Exchange Online
- Requirement: the Microsoft Exchange subscription must reside in the same tenant as the Dynamics 365 database.
- This is the preferred and most supported configuration. It is continuously updated by Microsoft.
- Microsoft Exchange Online is free for Microsoft Certified Nonprofits.
Dynamics App for Outlook Requirements
The Dynamics 365 App for Outlook is only supported by certain email services. Please review the table in the preceding section to ensure your email service/configuration supports the use of this tool. For the most detailed, up-to-date information visit the following website:
https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook