"We are currently experiencing a higher-than-usual volume of support cases, which may result in longer response times. Please know that our team is working diligently to address every case as quickly as possible. If you have questions about a specific case or need to escalate an issue, please reach out to your Account Manager so they may can connect you with the right resources."
See also 2024-02-15 Release Notes. Please disregard the slide stating that these are updates from February 2023 as these updates were deployed in February 2024.
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