v 2.1 ; 10/14/2023
troubleshoot posting payments in business central
This guide contains various issues that you may encounter while attempting to post payments in a payment journal within Business Central.
PROBLEM: SUGGEST VENDOR PAYMENTS IS NOT INSERTING A PAYMENT
Potential Cause: “Due Date” of the items is after the specified Last Payment Date
Resolution: Set “Last Payment Date” filter to a later date
Potential Cause: Posting date of the original expense is after the specified “Posting Date”
Resolution: Set Posting Date to a date after the date the expense was posted
Note: Posting Date is the date that will print on a check/when the transaction will appear on a balance sheet.
Potential Cause: Vendor/Payee has a negative balance; this is caused by a credit memo applied to the vendor -or- a grant payment reversed twice
Resolution: Review Vendor ledger for errors and post corrections
Potential Cause: Item was already suggested into another payment journal
Resolution: Check other payment journals for the payment in question
PROBLEM: SUGGEST VENDOR PAYMENTS IS INSERTING ODD LINES / REVERSED ENTRIES
Potential Cause: Reversal is not correctly applied in the Vendor Ledger; sometimes caused by “Void Check Only” setting
Resolution: Review Vendor Ledger entries and apply reversals to correct lines
PROBLEM: ERROR WHEN PRINTING CHECKS
Potential Cause: Bank Payment Type is not set to “Computer Check”
Resolution: Select Bank Payment Type on all rows
Note: Bank Payment Type can be inserted during the Suggest Vendor Payments process
Potential Cause: Check Printed box is marked True/Yes. This occurs if the check print prompt window has already been viewed
Resolution:
- Select the Check menu
- Select “Void all Checks”
- Repeat the check print process (be sure to reset the “Last Check No.” value.)